Over the past 2 years, we have purchased 12 copies of Adobe Acrobat Professional (in its downloadable form) from this company. They have all worked fine. They have always provided the same serial key for every copy, regardless of when it was purchased. When I went to install on a new computer, I started getting error messages. I called Adobe, and they said it was marked as a pirated Serial Number and that I need to contact the seller. They would not work with me, and that the seller was responsible.
I called Atomnik, and when I was finally able to get hold of a person, was told that we could repurchase a new version of the software. After several more emails and phone calls back and forth, I was told that I could purchase the Standard version of the product for a greatly reduced price, meaning they want to downgrade me to an inferior product, and charge me for it.
They sold me a product in good faith that, for whatever reason, has been marked as pirated. Something no one can explain to me. This means that not only, can I not install this on the machine that it was intended for, but all the machines that are running the software are no longer in compliance, as they only gave us one serial number. I believe that they are responsible for correcting this issue.
Product or Service Mentioned: Adobe Acrobat Conversion Software.
Reason of review: Problem with delivery.
Preferred solution: Give me a new working serial number.